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Precautions Covid-19

Your health is our priority

Dear guests,

cleanliness has always been one of our highest priorities in Rudlerhof & Chalet Rudana. This is also highly appreciated by our numerous regular guests. A few additional hygienic measures and distance rules ensure a safety stay without disturbing your holiday experience.

Fortunately, we are in a unique location surrounded by the legendary Tree Peaks. From our apartments you can start fantastic hikes and bike tours in the Dolomites. Look forward to pure, untouched nature and enjoy the comfort of your private oasis with even more services like the “filled fridge”.

Please don’t hesitate to contact us by mail or phone if you have any further questions!

We expect you!

Best regards,

Your family Egarter with team

Covid-19 security measures:

- Careful cleaning or disinfection of all rooms as well as outdoor areas at regular intervals (special focus on critical points such as handrails, door handles, work surfaces, elevators, playrooms, toilets, etc.).
- Sufficient hand disinfection dispensers are distributed throughout the hotel.
- All employees wear a mouth and nose protection mask or a protective visor if a interpersonal distance of 1,5 meters is not possible.
- The apartments are cleaned according to a strictly prescribes protocol. The cleaning staff must wear protective masks and gloves during the entire room cleaning process.
- With our digital guest map, you will receive all holiday information directly on your mobile phone.
- Pre-Check-in: For a quick check-in, we kindly ask you to send us your data in advance.
- Throughout South Tyrol there is a minimum interpersonal distance of 1,5 meters. Should this not be possible, the wearing of a mouth and nose protector is obligatory. In Rudlerhof & Chalet Rudana we also ask you to wear a mouth and nose protector in all closed rooms for general use, e.g. in the garage or at the reception on the arrival
- We ask you for your understanding that you cannot receive visitors in your apartment.
- The hygiene and safety measures are regularly adapted to the latest legal requirements.

Cancellation conditions

The current situation is causing great uncertainty everywhere. Reasonable planning is virtually impossible - for us but also for you. We fully understand this. What we can assure you from our side is a maximum of flexibility - of course to a certain extent. In order to spare us all annoyances and inconveniences, we would like to recommend a travel cancellation insurance to you. For a relatively small surcharge, for example, the Europäische Reiserversicherung offers comprehensive cancellation insurance cover should a trip not be possible. All information in detail and the possibility to insure your stay with a few clicks at a reasonable price can be found here.

Without travel cancellation insurance or for cancellations not caused by an inability to travel due to Covid-19, the following cancellation conditions apply.

Measures for a safe and carefree skiing holiday:

- access to the ski areas is permitted with a Green Pass
- for the closed lifts you need a surgical or a FFP2 mask
- a distance of 1 metre must be guaranteed
- If possible, you should buy your ski pass online
- The lifts are sanitized frequently and a sufficient ventilation is guaranteed
Gondolas and cable cars are used to 80% capacity, chairlifts to 100% capacity (80% when the cupola is closed).
In refreshment facilities apply the same safety regulations as in bars and restaurants.
No Green Pass is required for children under 12.